Does DermapenWorld Ship internationally?
Yes! Simply choose your destination country at checkout.
How fast is delivery?
Your order will be shipped from your closest warehouse or stock availability warehouse, either in the US, the Netherlands or Australia. We usually ship within 1-3 business days, but please allow up to 10 business days. You will receive tracking information promptly after placing your order.
How do I track my order?
Once your order is on its way, you’ll receive a tracking number via email. To track your parcel, simply click on the link in the email and you’ll be directed to the courier website. If you can’t locate the tracking email, please make sure you’ve checked your spam and junk folder.
Do I pay for delivery?
We use the fastest, most reliable couriers to ensure your orders arrive quickly and in pristine condition. Unfortunately, due to the cost of providing this service we have to ask for a nominal amount be paid towards shipping. Please be assured the actual costs associated with delivering your orders are far more than the amount requested.
I haven’t received my order
Simply check the online tracking for your parcel by clicking on the link in your email from us. If the parcel shows it’s been delivered, but you haven’t received anything, please let us know and we can help you.
Please note: If the tracking states that delivery has been attempted without success and your order is returned to us, we may request a second delivery fee to be paid before we re-ship your item(s). We may request an alternate delivery address too. We cannot take any responsibility for incorrect or incomplete addresses, or for failed deliveries to correct addresses.
An item is missing from my parcel
If an item is missing from your parcel, it may be sent in a separate package from another warehouse or it may be delayed and awaiting stock replenishment.
If you receive a damaged parcel, please check that all of the items you ordered are inside. If any items are missing or damaged, please contact us as soon as possible so we can help you.
I’ve received the wrong item
We’re really sorry if you received the wrong item / it wasn’t as described. Please contact us as soon as possible, so we can help you further.
I’ve received a faulty item
We’re really sorry you’ve received a faulty item. If the item has a visible fault, please email us with photo / video details of the fault before making a return, so we can advise you what action to take.
If there are no visible / audible signs of the fault, please contact us describing the issue and we’ll advise how to proceed.
My item has become faulty
We’re really sorry your item is not working as expected. Please contact us as soon as possible with details of the fault before making a return, so we can advise you what action to take.
Will I be charged customs fees?
You will be responsible for determining whether any products you order comply with your own state and federal government import regulations. DermapenWorld is unable to cover any additional import fees and charges your country may request.
Please contact us for any shipping enquiries related to current orders.